Course Overview:

This article outlines a comprehensive pathway from an entry-level RMA role to becoming a supervisor. RMAs can achieve supervisory roles through experiential learning, mentorship, and the integration of servant leadership principles.

Learning Objectives:

• Understand the leadership development pathway for RMAs.
• Apply servant leadership and Emotional Intelligence in healthcare leadership
• Recognize practical strategies for expanding responsibilities and becoming a mentor.

Author(s):

• Sarah Winslow, RMA (AMT)

Relevant Certifications:

• Medical Assistant (RMA)
• Patient Care Technician (PCT)

Launch Date: 2025